Privacy Policy

1. INFORMATION WE COLLECT FROM YOU

We will collect and process the following categories of data, information about you:

Information you provide to us.

This is information about you that you provide to us by filling in forms on the website (Site), interacting with the site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you sign up in our publicly facing website page for our newsletter service, make an enquiry about our products and services or log a support ticket.

The information you provide to us is personal data which includes your name, address, e-mail address and phone number, as well as preliminary information about your business, all data which relates to you personally or with which you can be identified personally.

Information we collect about you.

This is information that we collect automatically when your visit in our website (Site). It typically involves technical information and is often collected using small data files called “cookies”. Cookies are small text files which are stored on your hard disk and associated with the browser you use. Through these cookies, information is transmitted to the institution which has placed the cookie on your computer (here, our organisation). Cookies cannot run any programmes on or transmit viruses to your computer. They serve to make our web content more user-friendly and more effective as a whole. This information helps us to provide you with a good experience when you browse our website and also to indicate where the site requires improvement. We may also collect other kinds of information like-Transaction Data may include details about payments between us and other details of purchases made by you.

• Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
• Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
• Usage Data may include information about how you use our website, products and services.
• Marketing and Communications Data may include your preferences in receiving marketing communications from us and your communication preferences.

We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

More information on how cookies work, what cookies we use and why can be found in our Cookie Policy.

If you are simply visiting our website for information purposes, and not to register or send us any information at all, we shall still collect the following personal data which will be transmitted to our server by your browser.

• IP address
• Date and time of your inquiry
• Time zone difference to GMT
• Contents of the request
• Access status / HTTP status code
• Amount of data transmitted
• Website originating the request
• Browser
• Operating system
• Language and version of browser

Information we receive from other sources.

This is the information that we receive about you if you use any of the other websites we operate. This also includes information that we receive from third parties, such as business partners, sub-contractors in technical services, advertising networks, analytics providers, search information providers and so on.

Social Media platforms

We operate social media platforms. It is our process and protocol that any personal data, personally identifiable data gathered on these platforms is only in response to users interacting out of their own volition with our marketing pages. The contact is deemed as a legitimate business enquiry.

Analytics

Our website uses Google Analytics to collect information about how visitors use our website. We anonymise this data at the point of collection and automatically delete user and event data that is older than two years.

2. HOW WE COLLECT INFORMATION

We collect data about you through a variety of different methods including:

• Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you: order our products or services, register for periodicals, subscribe to newsletters, request marketing resources, enter a promotion or give feedback.
• Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns via cookies and server logs.
• Third parties or publicly available sources: We may receive personal data from analytics providers (Google), advertising networks, and distributors that resell our products.

3. USE OF INFORMATION WE COLLECT

We will only use your personal data when legally permitted. The most common uses are:

• Where we need to perform the contract between us.
• Where it is necessary for our legitimate interests (or those of a third party).
• Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications via email. You have the right to withdraw consent at any time by emailing info@deepsurge.ai.

Purposes for processing your personal data

All information about you that we collect or receive may be used to carry out contract obligations, provide information on similar goods/services, administer the website, improve content, allow participation in interactive features, and keep the site secure.

Data collected during registration is stored as long as you are a registered member, thereafter it will be deleted. Legal retention periods remain unaffected.

Marketing communications

You will receive marketing communications if you requested information or purchased goods and have not opted out. When you opt out of receiving marketing messages, this will not apply to personal data provided as a result of a product/service purchase or warranty registration.

Change of purpose

We will only use your personal data for the purposes for which we collected it. If we need to use it for an unrelated purpose, we will notify you and explain the legal ground. If you wish to find out more, email info@deepsurge.ai.

4. DISCLOSURE OF YOUR INFORMATION

We may share your information with business partners, suppliers, sub-contractors, analytics providers, and third-party support services (project management tools, accounting systems, hosting data centres).

We will disclose personal information in the event of a business sale/acquisition, to comply with legal obligations, to enforce terms of use, or to protect the rights/safety of our clients and others.

5. WHERE WE STORE & PROTECT YOUR PERSONAL DATA

When you contact us by e-mail or contact form, we store your personal data to respond to questions. We delete this data when storage is no longer required or restricted by legal obligations.

This website uses SSL and/or TLS encryption for security reasons. You can recognise an encrypted connection by the lock symbol in the browser bar.

• Installing a secure firewall
• Using anti-virus protection software
• Encrypting data
• Carrying out regular back-ups

Transmission via the internet is not completely secure. Although we do our best, we cannot guarantee security and transmission is at your own risk. We limit access to your data to employees and third parties with a business need to know.

6. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, accounting, or reporting requirements. By law we have to keep basic information about our customers for tax purposes for a specified period after they cease being customers.

7. YOUR RIGHTS

• The right to be informed about collection and use
• The right of access to verify legality
• The right to rectification of inaccurate information
• The right to erasure where there is no further reason for use
• The right to restrict use
• The right to data portability
• The right to object to certain uses
• The right not to be subject to automated decision-making

In some cases, we are permitted to charge a small fee of no more than $ 10 in respect of our administrative costs. If you would like to request information, please email info@deepsurge.ai.

3RD PARTY LINKS

The Site may contain links to partner websites. These websites have their own privacy policies and we do not accept responsibility or liability for them.

Anti-Spam policy

DeepSurge recognizes the receipt, transmission or distribution of spam emails as a major concern. All emails received are subject to spam check. DeepSurge reserves the right to reject and/or report any suspicious spam emails to the authorities.